Privacy Policy

GMD Engineering, operated by DINH QUANG VU HOUSEHOLD BUSINESS (“GMD Engineering,” “GMD Services,” “we,” “us,” or “our”), respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, store, disclose and protect personal information when you visit https://gmd.engineering/, submit a project enquiry, contact us or use our engineering services.

1. Who We Are

GMD Engineering is a Vietnam-based mechanical engineering service provider supporting machine builders, system integrators and manufacturers worldwide.

Legal business name: DINH QUANG VU HOUSEHOLD BUSINESS
Trading name: GMD Engineering / Global Machine Design Services
Website: https://gmd.engineering/
Email: qv-m.design@gmd.engineering
Phone/WhatsApp: +84 961 830 600
Address: Van Xuan Hamlet, Giai Xuan Commune, Nghe An Province, Vietnam

For the purposes of applicable data protection laws, we are generally the controller of the personal information collected through this website.

2. Information We Collect

Depending on how you interact with us, we may collect the following categories of information.

Information You Provide Directly

When you contact us, request a quotation or submit a project brief, we may collect:

• Your name
• Company name
• Job title or department
• Email address
• Telephone or WhatsApp number
• Country or business address
• Project type and technical requirements
• Messages and correspondence
• Drawings, images, specifications, CAD files or other project documents
• Information necessary to prepare a quotation, contract or invoice
• Any other information you voluntarily provide

Please do not send sensitive personal information unless it is necessary for your enquiry.

Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, including:

• Internet Protocol address
• Browser and device type
• Operating system
• Referring website
• Pages visited
• Date, time and duration of visits
• General geographic location
• Website interaction and performance information
• Cookie and similar technology identifiers

This information helps us maintain website security, understand website performance and improve the visitor experience.

3. How We Use Your Information

We may use personal information to:

• Respond to enquiries and project requests
• Review technical requirements and prepare quotations
• Communicate about engineering projects
• Enter into and perform contracts
• Deliver engineering services and project files
• Provide technical support
• Process payments, accounting records and invoices
• Maintain business and project records
• Protect confidential information and intellectual property
• Improve our website, services and customer experience
• Monitor website security and prevent misuse
• Comply with legal, tax and regulatory obligations
• Establish, exercise or defend legal claims
• Send business communications where you have requested them or where otherwise permitted by law

We do not use your information for purposes that are materially different from those described in this Privacy Policy without providing appropriate notice.

4. Legal Bases for Processing

Where the General Data Protection Regulation or similar legislation applies, we process personal information under one or more of the following legal bases:

• Contract: Processing is necessary to provide a quotation, enter into a contract or perform engineering services.
• Legitimate interests: Processing is necessary to operate our business, respond to enquiries, secure our website and improve our services.
• Legal obligation: Processing is required for accounting, taxation, regulatory compliance or other legal requirements.
• Consent: You have provided consent for a particular use, such as certain cookies or marketing communications.

Where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect processing already performed lawfully before the withdrawal.

5. Cookies and Analytics

Our website may use cookies and similar technologies to operate correctly, remember preferences, measure performance and understand how visitors use the website.

These technologies may include:

• Essential WordPress and security cookies
• Google Analytics
• Google Tag Manager
• Embedded Google Maps
• Cookies or technologies used by embedded third-party content

Where required by applicable law, non-essential cookies will be activated only after you provide consent through our cookie consent tool.

You can accept, reject or manage non-essential cookies through the cookie banner. You may also restrict cookies using your browser settings. Disabling certain cookies may affect some website functions.

For more detailed information, please refer to our Cookie Policy or the cookie settings available on the website.

6. How We Share Information

We may share limited personal information with trusted service providers where necessary to operate our website and provide our services, including:

• Website hosting and domain providers
• Email and communication service providers
• Website analytics and security providers
• Cloud storage and file-transfer providers
• Accounting, banking and payment service providers
• Professional advisers, such as accountants or legal advisers
• Contractors or engineering team members working on an authorised project

These parties may process information only for the relevant service or purpose and are expected to protect it appropriately.

We may also disclose information where required by law, a competent authority or legal proceedings, or where necessary to protect our rights, property, confidential information or legitimate business interests.

7. Sale of Personal Information

We do not sell personal information.

We also do not disclose personal information to third parties for their independent direct-marketing purposes in exchange for payment.

8. Engineering and Project Information

Project enquiries may contain confidential drawings, specifications, CAD data, photographs, production information or other technical materials.

We use these materials only for legitimate purposes associated with:

• Reviewing the project
• Preparing a quotation
• Performing the agreed engineering work
• Communicating with the client
• Maintaining required project and business records

Where a separate non-disclosure agreement or client contract applies, project information will also be handled according to that agreement. If there is a conflict concerning confidential project information, the applicable signed agreement will govern to the extent permitted by law.

We do not intentionally publish identifiable client project materials without permission or another valid legal basis.

9. International Data Transfers

GMD Engineering operates from Vietnam and serves clients internationally. Your information may therefore be processed or stored in Vietnam or in other countries where our service providers operate.

Data protection laws in these countries may differ from those in your country. Where required, we take reasonable measures to protect information transferred internationally, including using contractual safeguards and reputable service providers.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including legal, accounting, contractual and dispute-resolution requirements.

Typical retention periods may include:

• General enquiries that do not become projects: up to 24 months
• Quotations and project correspondence: up to 5 years
• Contracts, invoices and accounting records: for the period required by applicable law
• Engineering project records and deliverables: for the contract period and a reasonable support or legal retention period afterward
• Analytics information: according to the retention settings of the applicable analytics service

Information may be retained for a longer period where necessary to comply with law, protect intellectual property, resolve disputes or establish or defend legal claims.

11. Data Security

We use reasonable administrative, technical and organisational measures to protect personal information against unauthorised access, alteration, loss, disclosure or misuse.

However, no internet transmission, email system or electronic storage method can be guaranteed to be completely secure. You should use an appropriate secure file-transfer method when sending confidential or commercially sensitive engineering information.

12. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• Request access to your personal information
• Request correction of inaccurate or incomplete information
• Request deletion of your information
• Request restriction of processing
• Object to certain processing
• Withdraw consent
• Request a portable copy of certain information
• Opt out of marketing communications
• Lodge a complaint with an appropriate data protection authority

These rights may be subject to legal limitations, contractual requirements and permitted exemptions.

To exercise a privacy right, contact us at qv-m.design@gmd.engineering. Please include sufficient information for us to identify and respond to your request. We may request reasonable verification before processing the request.

13. Marketing Communications

We may send you service-related or business communications where you have requested information, where we have an existing business relationship, or where otherwise permitted by law.

You may opt out of marketing messages at any time by using the unsubscribe method provided in the communication or by contacting us. Opting out of marketing does not prevent us from sending communications necessary for an active enquiry, contract or engineering project.

14. Third-Party Websites and Embedded Content

Our website may contain links to third-party websites or embedded services, including Google Maps, social media platforms, file-storage services and other external resources.

These third parties operate under their own privacy policies. We are not responsible for their privacy practices, security or website content. We recommend reviewing the privacy policy of each external service before providing personal information.

15. Children’s Privacy

Our website and engineering services are intended for businesses and individuals acting in a professional capacity. They are not directed at children.

We do not knowingly collect personal information from children. If you believe that a child has provided personal information through our website, please contact us so that we can review and, where appropriate, delete it.

16. Changes to This Privacy Policy

We may update this Privacy Policy when our services, website technologies or legal obligations change.

The revised version will be published on this page with an updated “Last updated” date. We encourage you to review this page periodically.

17. Contact Us

If you have questions about this Privacy Policy, how we process personal information or wish to exercise a privacy right, please contact:

GMD Engineering
Operated by DINH QUANG VU HOUSEHOLD BUSINESS
Van Xuan Hamlet, Giai Xuan Commune
Nghe An Province, Vietnam

Email: qv-m.design@gmd.engineering
Phone/WhatsApp: +84 961 830 600
Website: https://gmd.engineering/